Shipping policy
Please review our complete shipping policy below:
Years of Play ("we" and "us") is the operator of (https://www.yearsofplay.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Transit Time
In general, domestic shipments are in transit for 2 - 7 days
Dispatch Time
Orders are usually dispatched within 2-4 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
P.O. Box Shipping
Years of Play will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the carrier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at smile@yearsofplay.com
Temporary Closure for Maintenance
Scheduled Closures: Our store may periodically close for inventory maintenance, which is crucial for ensuring that we provide the most up-to-date and high-quality products. During these scheduled closures, order processing and shipping will be temporarily paused.
Impact on Shipping: If you place an order when our store is closed for maintenance, we will not ship your order until operations resume. We typically schedule maintenance closures well in advance and strive to minimize any inconvenience.
Communication: We will notify our customers of the exact dates of any upcoming closures through our website and email notifications. This information will help you plan your purchases, especially for time-sensitive orders.
Options for Time-Sensitive Orders: If your order is time-sensitive and it coincides with our maintenance period, you may contact us to cancel the order. We aim to resolve such situations promptly, either by processing a refund or by providing alternative solutions, depending on your preference.
Next Shipping Date: All orders placed during the closure will be shipped on the first business day following the end of the maintenance period. For example, if we are closed from April 19 to April 26 for inventory, all pending orders will ship on Monday, April 29.
Customer Service: Should you have any questions about how a closure might affect your order or if you need assistance with an order placed during the maintenance period, please reach out via our customer service chat feature on our website. Our team is committed to providing prompt and helpful responses.